Question 1

How often should my windows be cleaned?

Accepted Answer

You can either do a one off clean as and when you like, or do a re-orrcuring clean. Most popular is 4 weekly, 6 weekly or 8 weekly. Due to the build up of grime, pollution and dust we recommend a monthly clean especially if you live near a busy road or by the sea.

Question 2

What is the difference between a first time clean (one off) and regular clean?

Accepted Answer

As windows collect dirt and grime over time, the initial clean takes longer and is more costly, if however you have regular cleans they will be quicker and cheaper.

Question 3

Why do I need a professional window cleaner?

Accepted Answer

Cleaning your own interior and exterior home or commercial windows can be difficult to do and reach & time consuming. A lot of the off the shelf window cleaning products leave streaks and smears. So to ensure your windows look their best we recommend hiring a professional window cleaner who uses pure water system.

Question 4

Are you insured?

Accepted Answer

Yes, we have public liability insurance and are fully compliant with health and safety standards.

Question 5

Do you use ladders?

Accepted Answer

With the pole system we can reach up to 3/4 stories high and mostly can be done without a ladder. Ladders are only needed incase of having to go onto a roof to access a window etc.

Question 6

How do I pay you?

Accepted Answer

We accept either cash or bank transfer.
 If you are not home when we visit, then don't worry, we will leave a slip through your door with bank details on and amount so you can pay when your back.

Question 7

Do you clean the window ledges?

Accepted Answer

Yes - with every window clean we do, we always clean the window ledges & frames everytime.

Question 8

What is a water fed pole?

Accepted Answer

Water fed poles provide safe access to reach high level windows, the equipment uses pure water, specially filtered water that also eliminates the need for a detergent to be added.  The purity of the water produces shining results.

In our opinion, windows that are cleaned with pure water correctly stay that little bit cleaner from a week to a fortnight longer than cleaning methods using a detergent in the water. This is due to the detergent leaving a microscopic residue on the surface, which in turn allows dirt and dust to settle somewhat quicker.

Question 9

Is the pole eco-friendly?

Accepted Answer

Water fed pole is an eco-friendly option.  This is because the pole eliminates the need to use detergents and other chemicals that then wash off the building and onto the ground below.

Question 10

So why no detergent?

Accepted Answer

Detergent isn’t needed because the water fed poles make use of water that has been specially filtered to have no impurities. This is a natural cleaning solution without chemicals or artificial elements involved and therefore is of no harm to the environment or any form of life.

This lack of a detergent also means that there are no stains left on the windows by the chemicals, which are one of the leading causes of smudged and misty looking windows, after dirt has settled on the glazing

Question 11

Why are my windows wet?

Accepted Answer

Windows and glazing is left wet, to dry naturally. The pure water used in cleaning is so clean that it dries without leaving any form of mark or spotting on the glass. The windows will be left wet and will dry naturally with no streaks or smears.

By wiping them with a cloth, all this would do is spoil this finish and possibly make the window smudged again.  What the poles do is make use of the natural elements to do the job.

Question 12

Do you clean windows in the rain?

Accepted Answer

Yes we do. We will only stop in extreme conditions, i.e. Heavy rain, strong wind, snow or ice.

Question 13

Do you notify me before you turn up?

Accepted Answer

Yes we will give you a courtesy reminder text message or call the day before your clean is due.

Frequently asked questions